Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Coverage

We currently ship to all locations within Malaysia, including:

Peninsular Malaysia
Sabah
Sarawak

Shipping times may vary depending on the destination and courier service availability.

Estimated Delivery Time

Estimated delivery times after shipment:

Peninsular Malaysia: 1–3 business days
Sabah & Sarawak: 3–7 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or peak shopping periods.

Shipping Rates

Shipping rates are calculated at checkout based on location, order weight, and courier rates.

From time to time, we may offer free shipping promotions or flat-rate shipping within selected regions.

Order Tracking

Once your order is dispatched, a tracking link will be sent to your email.
You may track your shipment directly through the courier’s tracking system.

Failed Deliveries

If a delivery attempt fails due to incorrect address information or the recipient being unavailable, the courier may:

Attempt redelivery, or
Return the parcel to us.

Additional shipping charges may apply for reshipping returned parcels.

Address Accuracy

Please ensure your shipping address and contact details are accurate when placing an order. We are not responsible for delays or failed deliveries due to incorrect information provided during checkout.